Shipping & Returns

RETURNS POLICY

STEPS TO TAKE WHEN RETURNING AN ITEM:

COURIER IS DELIVERING YOUR PURCHASE AND THE ITEM LOOKS DAMAGED OUTSIDE AND INSIDE:

IF YOU ARE THERE TO RECEIVE IT DON'T ACCEPT IT AND SEND IT BACK WITH THE COURIER. Please fill in the form below and we will contact you as soon as possible. You can also contact us at countrygraceaustralia@gmail.com. We may also ask you to take a photo of the product and email it to us.

LARGE AND DAMAGED ITEMS LEFT AT YOUR DOOR BY COURIER AND PACKAGING AND PRODUCT IS DAMAGED:

Please fill in the form below and we will contact you as soon as possible. You can also contact us at countrygraceaustralia@gmail.com and we will advise you on what to do next.

DAMAGED ITEMS RECEIVED BY YOUR LOCAL POST OFFICE:

1. PLEASE KEEP ORIGINAL PACKAGING

2. Write 'RETURN TO SENDER' in big letters on the package

3. RETURN it to us VIA YOUR LOCAL POST OFFICE

FOR CHANGE OF MIND RETURNS:

IF YOU FIND THE PRODUCTS YOU HAVE PURCHASED ARE NOT SUITABLE

1. You must not use the product before returning it.

2. Please return the item within 21 days of delivery for a full refund. 

3. AFTER 30 days your refund will come in the form of a STORE CREDIT. 

SHIPPING:

Please note: If you have ordered a wreath weighing over 2 kg or over, this item will be shipped via another courier separately at no additional cost.

Shipping will calculate based on product weight at checkout.

 

For all enquiries please complete the form below: